Streamlining Operations and Enhancing Customer Experience: Costa Systems ePos Solution Implementation at Hidden Valley Holiday Park
Owners & Managers of a restaurant, café or wine bar business will agree that a handheld order-taking system can efficiently speed up a food order which will in turn result in a happier customer. Just by giving better customer service will justify the investment. Most businesses are not aware of all the benefits that make handheld order entry systems such an attractive and cost saving alternative to the standard POS touch screen systems.
Fixed station, touchscreen POS systems have become the system of choice restaurants, cafes & wine bars. And there is still a sizeable number that have resisted touchscreen technology.
Touchscreen systems are slow to get the order to the kitchen. It’s a lot quicker if the server takes a copy of the order directly to the preparation areas. When you compare how a touchscreen system would work in a restaurant or to a current manual system, the truth is that this system is so much better in terms of speed of service. Carbon copies of the handwritten order, one for the kitchen and another one for the cashier, you will avoid these time consuming tasks. The time wasted going to a terminal and then waiting to access it is gone.
Benefits of Handheld Terminals
The added benefits of using a Costa Systems handheld terminal is just simply increased revenues. The servers will spend more time on the floor and they are more likely to upsell drink or food orders and they get to spend more time advising the customer of other upselling opportunities, like side orders, drinks & desserts.
The Hand held systems take up less space in the restaurant which can be used for other cost saving purposes or reserve space for more tables. Another benefit is the reduction of time spent with customers.
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Better Customer Service
Handheld order taking systems make it easier for the server to see what they are entering and to review orders as the screens are bright if it’s a dimly lit restaurant & less mistakes will occur at order stage.
The hand held systems can if the restaurant wishes, pull up the picture of any dish to show the customer. Another benefit is to using these systems is when a customer asks about nutritional information, can get it instantly from their handheld system.
Handheld pos terminals can be used to access customer information, such as preferences on seating, food etc, all enhancing customer service.
Reduces Costs
The handheld POS systems will reduce costs significantly, as more tables can be assigned to servers without compromising service. The menu information is available for the server at table side so less staff training is required as the servers do not have to memorise all the options, they have it instantly.
By using the handheld ePOS system, servers get to handle more tables and means more tips for the server. Just by using fewer or no pencils and pads which can add up over the course of a year, you eliminate these costs, making your business “greener”!
Are you looking for a handheld terminal for your restaurant?
If you would like to have a FREE Demonstration on how our pos systems for restaurants can save your hotel, restaurant, café, bar or nightclub money call us today on Lo Call: 1890 200 925 Dublin: 01 443 3632 or Navan: 046 903 6061.
We offer an all Ireland, Northern Ireland & UK service & installation service and with our remote 24/7 support system you will have peace of mind with a Costa POS System installed in your business.
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